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Our Privacy Policy

Last Updated: Jun 4, 2024

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[solidcore] values your privacy. The primary purpose of this Privacy Policy (“Policy”) is to describe our collection, use, and disclosure of information we collect about users of our website, www.solidcore.co (our “Website”), and our App (collectively for purposes of the Policy the “Services”). Our Services are operated by Solidcore Holdings, LLC. By visiting the Website or using or downloading the App, you agree that your personal information will be handled as described in this Policy. Your use of our Website and App, and any dispute over privacy, is subject to this Policy, including its applicable limitations on damages and the resolution of disputes.

Important note about children’s privacy: We take children’s privacy very seriously. We do not intentionally gather personal information online from visitors who are under the age of 13. If a child under 13 submits personal information to [solidcore] online and we learn that the personal information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any personal information collected online from a child under 13, please contact us at oc.erocdilos@lagel.

We collect the personal information you provide to us when you purchase our products or visit our website. The categories of information we may collect include:

  • Personal Identifiers, including name, email address, postal address, telephone number, and online Identifiers
  • Internet Activity
  • Commercial Information, including purchases
  • Financial Information, including credit or debit card number
  • Location Information, including general location data and health facility geofencing

Browser Cookies

We use cookies to create a better experience for you on our site. For example, cookies prevent you from having to login repeatedly, and they help us remember items you've added to your cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS. We also use third-party cookies, which are cookies placed by third parties for advertising and analytics purposes. You can control these cookies through your browser settings.

Information from other sources

We may collect personal information about you from third-party sources, including Ad Networks, Data Analytics Providers, and Other consumers (e.g., referrals).

The categories of information we may collect include:

Ad Networks

  • Personal Identifiers, including Name

Data Analytics Providers

  • Personal Identifiers, including Name
  • Location Information, including General location data

Other consumers (e.g., referrals)

  • Personal Identifiers, including Name and Email address
  • Commercial Information, including Purchases

How long we keep your data

We do not retain data for any longer than is necessary for the purposes described in this Policy.

We generally retain data according to the guidelines below.

Type of DataRetention Period
Cookies and online data we collect while you use our website, including Online Identifiers, Internet ActivityWe delete or anonymize data concerning your use of our website within 5 years of collecting it.
Data we collect in order to process and ship orders you place with us, including Name, Email address, Postal address, Telephone number, Credit or debit card numberWe keep personal information related to products and services you purchase for as long as the personal data is required for us to fulfill our contract with you, and for 5 years from your last purchase with us. We may keep data beyond this period in anonymized form.
Data we collect when you contact us for customer support and other inquiries, including Name, Email address, Postal address, Telephone number, Online Identifiers, Purchases, Credit or debit card numberWe keep customer feedback and correspondence with our customer service for up to 5 years to help us respond to any questions or complaints. We may keep data beyond this period in anonymized form.
Data we collect when you sign up for promotional and marketing communications, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, PurchasesWhere you have signed up to receive promotional and marketing communications from us, we will retain any data collected until you opt out or request its deletion. We may keep data beyond this period in anonymized form. We will further retain a record of any opt-outs in order to prevent sending you future communications.
Data we collect when you review our products, answer surveys, or send feedback, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet Activity, PurchasesWe retain review, survey, and feedback data for up to 5 years following your last contact with us. We may keep data beyond this period in anonymized form to help improve our products and services.
Data we collect in connection with privacy requests, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet ActivityWe retain records related to privacy requests for a minimum of 24 months following the completion of the request.
Data we collect for security purposes, including Name, Email address, Postal address, Telephone number, Online Identifiers, Internet ActivityWe retain security-related data as long as necessary to comply with our legal obligations and to maintain and improve our information security measures.

Why we process your information

We process personal information for the following business and commercial purposes:

  • Conducting Surveys
  • Creating Customer Profiles
  • Delivering Targeted Ads
  • Fulfilling Customer Orders
  • Operating our Website or Mobile Apps
  • Organizing & Managing Data
  • Processing Payments
  • Providing Customer Support
  • Sending Promotional Communications
  • Tracking Purchases & Customer Data

We may disclose personal information about you for business and commercial purposes when you purchase our products or visit our website:

Personal Information CategoryCategories of Service ProvidersCategories of Third Parties
Personal IdentifiersAd Networks, Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, Governance, Risk & Compliance Software, Sales & Marketing Tools, and Tech softwareBusiness Operations Tool and Data Analytics Providers
Internet ActivityAd Networks, Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, and Governance, Risk & Compliance SoftwareData Analytics Providers
Commercial InformationAd Networks, Business Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, Sales & Marketing Tools, and Tech softwareBusiness Operations Tool
Financial InformationBusiness Operations Tool, Collaboration & Productivity Tools, Commerce Software Tools, Data Analytics Providers, Sales & Marketing Tools, and Tech softwareBusiness Operations Tool

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.